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Frequenty Asked Questions
Find quick answers to common questions about Cold Turkey Vape Shop! Our FAQ page covers everything from store locations and product availability to shipping details and return policies. Get the info you need, fast!
In-store shopping
Below are some common questions about our stores
Where are your stores located?
Our vape shops are located across Winnipeg, and we’re continually expanding! Check our website’s locations page for addresses and hours.
Are you open on holidays?
Holiday hours may vary. Please check our website or contact your nearest location for updated holiday hours.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and debit cards in-store. Online, you can pay with credit card and Interac E-Trasnfer (EMT).
Products
Below are some common questions about products
What products do we offer at Cold Turkey?
We offer a wide selection of vape devices, e-liquids, disposable vapes, and accessories. Additionally, we carry items for our "Baked Turkey Glass Gallery" collection, including glassware and accessories for cannabis enthusiasts.
How do I choose the right vaping product?
Our knowledgeable staff can help you select the ideal vape device and e-liquid based on your preferences and experience level. Feel free to contact us or visit a store!
What's the difference between salt nicotine & freebase nicotine?
Salt nicotine is smoother and allows for higher nicotine strengths without the harsh throat hit, making it ideal for low-wattage devices. Freebase nicotine, on the other hand, delivers a stronger throat hit and is better suited for higher-wattage devices and those looking for a more intense vaping experience at lower nicotine levels.
Do we carry nicotine-free vape options?
Yes, we offer nicotine-free e-liquids and disposable vape options. Explore our product listings or ask our team for recommendations.
How do I know if a product is in stock?
Our website’s inventory is updated regularly. If you need to check availability of a specific product, please call your nearest Cold Turkey Vape Shop location or message us through our website’s chat feature.
Orders
Below are some of our common questions about orders
What age do I need to be to purchase vape products?
You must be at least 18 years old to purchase vape products from Cold Turkey Vape Shop. ID verification is required for online orders.
How do I know if my order is confirmed?
Once your order has been placed, you will receive an email with your order number and confirmation.
Can I change my shipping address after my order is placed?
Yes, please reach out to us via email, our store contact form, or the live chat and we will do our best to get your package redirected.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer delivery and shipping?
Yes! We offer free local delivery on orders over $50, and we provide Canada-wide shipping for customers outside our delivery zones.
Can I get my vape products delivered on the same day?
Same-day delivery is available for qualifying local orders placed before our 5PM cut-off time. Check our delivery information page for details.
What is your return policy?
We do not accept returns. However, we offer a 30-day exchange warranty for manufacturers' defects. Please see the warranty section for more details.
How does your price match guarantee work?
We price match competitors’ prices with proof, as long as the product matches in brand, size, and variant. Please present proof of the competitor's price at the time of purchase.