We do not accept returns. We do offer a 30 exchange warranty for manufacturers defects. Please see below for more details.


We offer exchanges for a 30 day period (from delivery date) for manufacturers defects on all hardware/kits.

We offer exchanges for a 24 hour period (from purchase date) for defects on all disposables.

Exclusions include but are not limited to: Coils, Wire, Drip Tips, Tool kits and E-Liquid

Hardware is continually improving for both reliability and performance. However, as with all electronic devices a small amount suffer failure, typically within the first few days of use.

The most common warranty issues include: Firing button, Screen/Display, Battery charging.

Please retain all packaging during the warranty period. Serial numbers (which are usually on the box) are required to process your claim.

Return shipping is at the customers expense, we will ship the replacement at our expense. If you receive a product dead on arrival we will pay for the return shipping

 Should you need to submit a product for warranty, please contact us at service@shopcoldturkey.ca